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Referral FAQ

How can I contact a liaison?

During these challenging times, there are multiple ways that you can contact our team for quick and efficient service. If your location has a designated liaison and you have their personal contact information, you can continue to contact them via email or cell phone.


Are your liaisons available to evaluate patients?

Our liaisons are available, as they always have been, to serve as your trusted clinical experts and help you determine if inpatient rehabilitation is the right level of care for your patient. Our team of liaisons is fully staffed to quickly meet your needs as they arise.


Are you available to take patients on the weekend?

We will continue to operate over the weekend in the same manner as we always have.


Why have I not seen your liaison in my facility?

Our liaisons will comply with your facility’s preventative guidelines during this unprecedented time. This may mean you do not see our liaisons in your location. However, they are working on-site at our hospital and are available to respond to referrals. We can complete bedside screenings either at your location or by phone.


Are you able to admit patients from home during this time?

Patients and referral sources can still request in-home screenings from one of our clinical liaisons to see if inpatient rehabilitation is the right plan for regained independence. 


Is your hospital able to admit directly from the emergency department?

Our hospital may be able to admit your patient directly from the emergency room, freeing valuable bed space in your hospital. A three-night stay in the acute care hospital is not required for admission for qualified patients. This program is a consideration for people who are not sick enough to be admitted to the acute care hospital and who may be experiencing the following symptoms:

  • Balance issues or frequent falls
  • Chronic pain
  • Decline in function
  • Increased weakness and loss of energy
  • Exacerbation of chronic condition

How is your hospital protecting patients from the spread of COVID-19?

The safety of our patients, caregivers, employees and partners has always been and remains our top priority. We are following all CDC and state guidelines to keep patients safe during their post-acute stay while still maximizing the intensive therapy they need to achieve superior outcomes.

  • All equipment will continue to be cleaned between each patient
  • Social distancing recommendations between patients will be followed during therapy sessions
  • Group therapy sessions may continue with appropriate patient social distancing

Should my patient still receive rehabilitation?

We know that when patients go home too soon or skip a needed level of care there is a marked increase in those patient’s readmission rates. In order to assist in minimizing readmissions through overburdened ERs in our community, our liaisons remain available to assist you in transitioning your patients to post-acute rehabilitation hospital.

 

COVD-19 updates from Encompass Health

 

The latest COVID-19 resources from the Connect blog

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