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California Privacy Notice

Persons with disabilities may obtain this notice in alternative format upon request by calling 800.765.4772.

California Shine the Light: Residents of the State of California have the right to request information from Encompass Health regarding other companies to whom the company has disclosed certain categories of information during the preceding year for those companies’ direct marketing purposes. If you are a California resident and would like to make such a request, please email consumerprivacyrequests@encompasshealth.com or write to us at Encompass Health Corporation, Attn: Legal Department, 9001 Liberty Parkway, Birmingham, Alabama 35242.

California Consumer Privacy Act The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” as well as rights to know/access, delete, and limit sharing of Personal Information. The CCPA defines “Personal Information” as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below.

Right to Notice at Collection Regarding the Categories of Personal Information Collected

You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. This notice should be provided at or before the time of collection.  The categories we use to describe the information are those enumerated in the CCPA.
  • Personal Identifiers: :
    • We collect your name, phone number, email address and other contact information when you complete a transaction or request that we send you information.  We use this information to provide the Services, respond to your requests, and send information and advertisements to you.
    • We collect your social media handle and basic account information when you interact with our Services through social media.
    • We collect a unique numerical identifier, assigned to you by a first-party cookie, automatically when you use our Services in order to identify you, provide the Services, keep you logged in to the Services, prevent fraud, and provide you with targeted information and offers.
    • We collect payment information when you provide it to us, which may include your credit card number or a bank account number, when you complete a transaction.  
    • We collect medical information and health information about you.  We use this information to administer benefits and provide services to you.
    • We collect your IP address automatically when you use our Services.  We use this information to identify you, gauge online activity on our website, measure the effectiveness of online services, applications, and tools, and serve targeted advertisements based on your online activities.
    • We collect your Device ID automatically when you use our Services.  We use this information to monitor your use and the effectiveness of our Services, to identify you, and to provide you with targeted information and offers. 
  • Protected Classifications: We collect your age in order to comply with laws that restrict collection and disclosure of personal information belonging to minors. We may collect your gender, race, ethnic origin, disability status, and sexual orientation.  We use this information to measure the appeal and effectiveness of our Services with members of particular groups, and to provide you with targeted information, advertisements and offers.  
  • Commercial Information: When you engage in transactions with us, we create records of goods or services purchased. 
  • Internet or Other Electronic Network Activity Information: We collect information about your browsing history, search history, information regarding your interaction with websites, and applications or advertisements automatically when you utilize our Services. We use this information to gauge online activity on our website, measure the effectiveness of online services, applications, and tools, and to serve targeted advertisements based on your online activities. 
  • Geolocation Data: As described above, we collect your IP address automatically when you use our Services. We may be able to determine your general location based on the IP address. When you use the Services for the first time, we ask for your permission to collect your precise location (e.g., your GPS coordinates). If you allow your device to provide us with this information, we use it to make improvements to our products and services, and to provide recommendations and deliver relevant advertising. 
  • Audio, electronic, visual, thermal, olfactory, or similar information: If you contact us via phone, we may record the call. We will notify you if a call is being recorded at the beginning of the call. We may collect your photographic or video image in our facilities. We use this information to monitor our customer service, maintain the security of our systems and physical locations, and train employees.
  • Professional or employment-related information: We collect information about your current employer and your employment history.  We use this information to measure the appeal and effectiveness of our Services with members of particular groups, and to provide you with targeted information, advertisements and offers.  
  • Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences or characteristics: We may analyze your actual or likely preferences through a series of computer processes. On some occasions, we may add our observations to your internal profile.  We use this information to gauge and develop our marketing activities, measure the appeal and effectiveness of our Services, applications, and tools, and to provide you with targeted information, advertisements, and offers.
  • We may use any of the categories of information listed above for other business or operational purposes compatible with the context in which the Personal Information was collected.

    We may share any of the above-listed information with Service Providers, which are companies that we engage for business purposes to conduct activities on our behalf.  Service Providers are restricted from using Personal Information for any purpose that is not related to our engagement. The categories of Service Providers with whom we share information and the services they provide are described in our Privacy Policy in the section titled “Our Sharing of Your Information.”
    We do not sell information to third parties.  

    Right to Know About Personal Information Collected, Disclosed, or Sold

    You have the right to request that we disclose to you the Personal Information we collect, use, disclose, or sell. Our collection, use, disclosure and sale of Personal Information is described in our Privacy Policy found at https://encompasshealth.com/privacy-policy.  

    Right to Know/Access Information

    You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You may submit such a request as described below. To protect our customers’ Personal Information, we are required to verify your identify before we can act on your request.

    Right to Request Deletion of Information

    You have the right to request in certain circumstances that we delete any Personal Information that we have collected directly from you. You may submit such a request as described below. To protect our customers’ Personal Information, we are required to verify your identify before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response. 

    How to Submit a Request You may submit a request to exercise your rights to know/access or delete your Personal Information through any one of these means:
    1. By filling out a Consumer Data Request Form available here.
    2. By calling us at 866-306-3317.
    Verification Procedures In order to process your request to know/access or delete Personal Information we collect, disclose, or sell, we must verify your request.  We do this by:
    •Asking you to 
    • provide personal identifiers we can match against information we may have collected from you previously; and
    • confirm your request using the email or telephone account stated in the request.
    Authorized Agent You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf.  We require that you and the individual complete notarized affidavits in order to verify the identity of the authorized agent and confirm that you have authorized them to act on your behalf.  Parents of minor children may submit a birth certificate of the child in lieu of an affidavit, in order to make requests on the child’s behalf.  Please request a copy of our required affidavits by contacting us at consumerprivacyrequests@encompasshealth.com or 866.306.3317. 

    Right to Opt Out of Sale of Personal Information to Third Parties

    You have the right to opt out of any sale of your Personal Information by Encompass Health to third parties.
    We do not sell information to third parties.  To “sell” information means to disclose it to a company for monetary or other benefit. A company may be considered a third party either because the purpose of sharing is not an enumerated business purpose under California law, or because our contract does not restrict them from using Personal Information for other purposes. 

    Please note that your right to opt out does not apply to our sharing of Personal Information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the Personal Information only for that function.

    We may also disclose information to other entities who are not listed here when required by law or to protect our Company or other persons, as described in our Privacy Policy, found at https://encompasshealth.com/privacy-policy.